Summary
Collaborated with Engineering, QA, and Design to optimize the Edves Basic user onboarding experience for over 30k users.
Summary
Collaboratively built over 20 custom e-learning courses for Mammoth Interactive with localized content and SCORM compliance, LMS upload.
Summary
Built an internal Task and Project Management Application for managing backlogs, tracking sprints, feature development, story points, bugs, and support activities.
Product Owner
Lagos, Nigeria, Nigeria
Summary
Spearheaded product development and optimization initiatives for Edves Inc., focusing on internal tools, user onboarding, and advanced design methodologies to enhance operational efficiency and user experience.
Highlights
Architected and delivered an internal Task and Project Management Application, significantly reducing operational costs and eliminating 100% reliance on external project management tools.
Directed the end-to-end optimization of the Edves Basic onboarding experience, elevating completion rates by approximately 70%.
Pioneered the integration of AI-assisted design practices and rapid prototyping, accelerating product design validation and feature delivery cycles.
Led cross-functional product delivery, translating complex business and customer needs into PRDs and user stories, and coordinating engineering, design, QA, and sales teams.
Enhanced product decision-making by leveraging product analytics, customer feedback, and research, guiding feature performance and prioritization.
Product Manager| Project Manager | Contract
, , Nigeria
Summary
Led the full lifecycle development and delivery of custom e-learning platforms and digital training solutions, driving efficiency and client satisfaction for diverse organizations.
Highlights
Led end-to-end development of a custom e-learning delivery platform, supporting bespoke course development and content localization for approximately 1,000 learners across Canada.
Improved custom e-learning production efficiency by introducing AI-assisted tools, achieving a 90% delivery rate across projects.
Directed the delivery of custom digital onboarding and compliance training solutions for major organizations (INEC, UBA), managing requirements through final delivery.
Managed comprehensive e-learning development projects, coordinating instructional design, multimedia production, and LMS deployment while meeting client requirements and quality standards.
Regional Account Manager
Lagos, South West Nigeria, Nigeria
Summary
Managed strategic client projects and accounts across Lagos and the South West region, consistently driving significant revenue growth and enhancing client engagement.
Highlights
Spearheaded strategic client projects and account initiatives, achieving 100% quarterly revenue growth in 2024 across Lagos and the South West region.
Drove 20% quarterly revenue growth through structured client retention and project management plans, ensuring successful execution of key client initiatives.
Developed and standardized client onboarding, retention, and feature adoption processes, enhancing project execution and client initiative management consistency.
Managed end-to-end client project lifecycles using Jira, coordinating requirements, tasks, and progress with Product, Engineering, Sales, and Marketing teams.
Customer Experience Executive
Lagos, South West Nigeria, Nigeria
Summary
Drove client account growth and reduced churn by delivering tailored solutions and fostering strong relationships, significantly impacting business retention and expansion.
Highlights
Achieved significant client account growth and proactively reduced churn rates by identifying and implementing effective retention solutions.
Collaborated with product and engineering teams to efficiently escalate and resolve complex client issues, ensuring timely resolution and client satisfaction.
Delivered exceptional customer service, promptly resolving inquiries and facilitating seamless onboarding for new clients.
Identified and capitalized on upsell and cross-sell opportunities, expanding product/service adoption within existing client accounts.
Business Operations Lead
Ilorin, North Central Nigeria, Nigeria
Summary
Led business process development and a team of Customer Success and Business Executives, achieving exceptional key account acquisition and retention rates in Ilorin South.
Highlights
Directed regional business process development and a team of Customer Success and Business Executives, achieving exceptional key account acquisition and retention.
Mentored and inspired a team of business development and customer success executives, enabling consistent achievement of individual and team targets.
Developed and executed strategic business development plans, identifying new market opportunities and analyzing industry trends to inform decision-making.
Managed key client relationships, serving as the primary escalation point to ensure high levels of satisfaction and retention.
Collaborated effectively with sales, marketing, and product development teams, providing valuable customer insights for continuous product improvement.
Pendo AI X Mind the Product
Scrum Study (VMEeducation)
Harde Business School
Roadmap Planning, Product Prototyping, Product Lifecycle Management, Product Discovery, Digital Product Development, AI/ML Integration, Feature Development, PRD Development, User Story Creation, Functional Requirements, Product Analytics, Product Strategy.
Project Planning and Execution, Sprint Management, Agile Methodologies, Cross-functional Team Leadership, QA Coordination, Timeline Management, Resource Allocation, Jira.
User Research, User-Centered Design, User Onboarding Optimization, Customer Feedback Analysis.
Workflow Automation, Business Goal Alignment, Client Relationship Management, Revenue Growth Strategies, Client Retention, Market Opportunity Identification, Industry Trend Analysis, Business Process Development, Upselling, Cross-selling, Escalation Management.
E-learning Platform Development, Content Localization, Instructional Design, Storyboarding, Multimedia Production, LMS Deployment.
Analytical Skills, Data Analysis.
Cross-functional Team Leadership, Stakeholder Management, Team Mentorship, Sales Team Collaboration, Marketing Team Collaboration.